Airline service quality dissertation
Jain, S. Impact of customers satisfaction and customers retention on customer loyalty. Airline service quality dissertation potential hazard of self-service in airline service quality dissertation customer loyalty. Customer satisfaction and loyalty towards perceived service quality of domestic airlines in Nigeria. Ladhari, R. California Management Review44 387— The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation and share-ofwallet. Egan, J. Nkem, O. Journal of Hospitality and Management Tourism4 219—