Tags No tags available. My computer crashed and I lost everything. I Elfments Premiere Elements 12 license the serialnumber. Cancel Post. Do you have it on file under my name? Michelle D. Photoshop Elements User Guide. What do you have? Is my only option to call adobe? How can we improve? This reply was created from a merged topic originally titled Computer crashed lost Elements need to reinstall but I don't have product key num Official Solution.